Help Centre

Frequently Asked Questions About Streamza

Browse the most common questions from British subscribers. Still need answers? Our friendly support team is one WhatsApp message or email away.

Is there a Streamza free trial available?
Yes. Submit your email and phone number through our trial form on the homepage and our British team will send your Streamza credentials within minutes — completely free, no card required.
Can I change my Streamza plan later?
Of course. Streamza pricing scales with your viewing habits — message our friendly support team and we will move you between Silver, Gold, Platinum and Diamond the same day, prorating the difference.
What is your cancellation policy?
Streamza never holds you to a contract. You can cancel any time and your subscription stops at the next renewal — no penalties, no awkward emails, no chasing.
Do you guarantee that every channel will always work?
Our engineers monitor 24,000+ streams 24/7. Occasionally a single channel may pause for maintenance, but our team restores service quickly. Streamza maintains a 99.9% uptime record.
When will I receive my Streamza credentials?
Credentials are delivered to your inbox within minutes of payment confirmation. If you cannot find them, check your spam folder — or message support and we will resend immediately.
What should I do if I have an issue with my IPTV?
Reach our British support team via email, live chat or WhatsApp. We answer in minutes during peak hours — with a real person, never a chatbot.
Which app does Streamza use?
Streamza is exclusively configured for IBO Player, the most reliable IPTV application available. IBO Player runs on Smart TVs, Fire Stick, Android, iOS and MAG boxes — see our setup guide.
How many devices can I use per subscription?
Each Streamza subscription is licensed for one device at a time. You can switch the active device, but only one stream can play simultaneously per account.
What devices does Streamza support?
Streamza works on Samsung & LG Smart TVs, Android TV, Sony, Hisense, Amazon Fire Stick, Fire TV Cube, Android phones & tablets, iPhone, iPad and MAG boxes (250 / 254 / 256 / 322 / 420 / 424).
Is Streamza available outside the UK?
Yes — Streamza works anywhere in the world with a stable internet connection of 50 Mbps or more. Perfect for British expats, students abroad and frequent travellers.
Do I need a VPN with Streamza?
A VPN is not required. Streamza includes proxy identity protection at no extra cost — but you are welcome to use a VPN if you prefer additional privacy.
What payment methods do you accept?
We accept all major debit/credit cards, Apple Pay, Google Pay and bank transfers. Every Streamza plan is a one-time payment — there is no automatic monthly billing.
Are 4K and 8K channels included in every plan?
Yes. Every Streamza plan — from Silver to Diamond — unlocks 8K, 4K, FHD, HD and SD channels. The stream automatically scales to your screen's resolution.
Can I get a refund if I'm not happy?
Yes — Streamza offers a 3-day money-back guarantee on all subscriptions. See our refund policy for full details.