Streamza ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://streamza.co.uk.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, phone number.
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages you send to our support email.
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, subscription status.
- Device information: Device type, operating system, IBO Player version.
- IP address: Used for region detection, fraud prevention and service delivery.
- Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement.
1.3 Information We Do Not Collect
We do not collect sensitive personal data such as government ID numbers, biometric data or financial account details beyond payment processing.
2. How We Use Your Information
- Deliver the Service: Activate and manage your subscription, authenticate your device and stream content.
- Process payments: Complete transactions and send receipts.
- Provide customer support: Respond to enquiries, troubleshoot issues and resolve disputes.
- Improve the Service: Analyse usage patterns to enhance performance and content offerings.
- Send service communications: Account confirmations, renewal reminders and important updates. We do not send unsolicited marketing emails.
- Prevent fraud and abuse: Detect and block unauthorised account sharing or misuse.
- Comply with legal obligations: Respond to lawful requests from authorities in the United Kingdom.
We do not sell, rent or trade your personal data to third parties for marketing purposes.
3. Legal Basis for Processing (UK GDPR)
- Contract performance: Processing necessary to deliver your subscription.
- Legitimate interests: Fraud prevention, service security and analytics.
- Legal obligation: Compliance with applicable laws in the United Kingdom.
- Consent: Where we explicitly ask for your consent.
4. Data Sharing
We share your data only with:
- Payment processors: To complete transactions securely (data is processed under their own privacy policies).
- Infrastructure providers: Hosting and CDN providers who process data on our behalf under data processing agreements.
- Legal authorities: When required by law, court order or to protect Streamza and its users.
We require all third-party processors to maintain appropriate security measures and prohibit them from using your data for their own marketing purposes.
5. Data Retention
- Account data: Duration of subscription + 90 days after cancellation.
- Payment records: 7 years (legal/tax compliance).
- Support tickets: 2 years from resolution.
- Usage/log data: 90 days rolling.
After the retention period, data is permanently deleted or anonymised.
6. Cookies
- Essential cookies: Required for login sessions and service functionality. Cannot be disabled.
- Analytics cookies: Used to understand how users interact with the site. You may opt out via your browser settings.
We do not use advertising or third-party tracking cookies.
7. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data ("right to be forgotten"), subject to legal retention requirements.
- Restrict or object to certain processing activities.
- Data portability: Receive your data in a structured, machine-readable format.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
8. Data Security
- TLS/SSL encryption for all data in transit.
- Encrypted storage for sensitive account information.
- Access controls limiting who can view personal data.
- Regular security reviews.
No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and the ICO as required by law.
9. Children's Privacy
The Service is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
10. International Transfers
Your data is processed and stored in secure data centres. If data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or equivalent protections).
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy at streamza.co.uk/privacy.html with a revised "Last updated" date. For material changes, we will notify you via email or a prominent notice on the site.
12. Contact