Streamza Refund Policy

At Streamza, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one and applicable exceptions.

1. General Policy — No Refunds After Activation

All subscription purchases are final once an account has been activated.

Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practices for digital subscription services and is compliant with applicable consumer protection laws in the United Kingdom (including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which permit waiver of the cooling-off period for digital content once delivery has begun with your consent).

We strongly encourage you to take advantage of our free trial before purchasing a paid subscription (see Section 5 below).

2. Eligible Exceptions

2.1 Extended Service Outage

If Streamza experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period. This credit reflects the proportion of your subscription period during which the Service was unavailable.

• The outage must be confirmed on our end and attributable to Streamza's infrastructure.
• Outages caused by your internet service provider, device issues or third-party apps (including IBO Player) are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s).

• Proof of duplicate charges (e.g., bank or payment processor statements) may be required.
• Refunds for duplicate charges are processed within 5–10 business days.

2.3 3-Day Money-Back Goodwill Window

Streamza voluntarily offers a 3-day goodwill window from your activation date during which we will consider a full refund request for any reason. This is offered at our discretion as a customer service gesture and is not a statutory right.

3. Non-Eligible Situations

Refunds are not available in the following circumstances:

• You changed your mind after purchasing (outside the 3-day goodwill window).
• You purchased the wrong plan.
• You experienced issues with your own internet connection, router or device.
• You had compatibility issues with hardware or software not supported by Streamza.
• Your account was suspended or terminated due to a violation of our Terms & Conditions.
• You forgot about your subscription or did not use the Service during your subscription period.
• Content libraries or channel availability changed during your subscription.

4. How to Request a Refund

1. Email us at [email protected] with the subject line: Refund Request — [Your Account Email]
2. Include the following:
   • Full name on the account
   • Email address used to register
   • Date of purchase
   • Description of the issue (outage details or duplicate charge evidence)
   • Payment reference number (if available)
3. Requests must be submitted within 7 days of the qualifying event.
4. Our team will review your request and respond within 3 business days.

5. Free Trial

Streamza offers a free trial to allow you to evaluate the Service before committing to a paid plan. We encourage all new users to take advantage of this offer.

To request a free trial, use the trial form on our homepage at streamza.co.uk or contact us at [email protected].

6. Refund Processing

• Refunds are returned to the original payment method used at the time of purchase.
• Processing time: 5–10 business days after approval, depending on your bank or payment provider.
• Streamza is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed.

If a chargeback is found to be fraudulent or in violation of these terms, Streamza reserves the right to pursue recovery through appropriate legal channels.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at streamza.co.uk/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

• Email: [email protected]
• Website: https://streamza.co.uk

Our support team is available to assist and aims to respond to all enquiries within 24 hours.